Preferred Credit Union in 3767 Sparks Drive Southeast

Customer Reviews about Preferred Credit Union:

• ★ ★ ★ ★ ★
  Great customer service, always tellers available, free checking, and lowest fees around.
  By Stephen Robertson, March 23, 2017
• ★ ☆ ☆ ☆ ☆
  Zero stars if possible. - Absolutely THE WORST bank i have ever used. I had a loan and a savings account through them and when i paid off the loan i asked if i needed to close the account too so that i would avoid getting any charges. Their response was no, you should in fact leave it open so that if you ever want a loan it will be easier for you. In the mean time i had moved and forgot to change my address on what was supposed to be a dormant account. They then started charging me $2 every time they sent me a letter through the snail mail. Even worse, they didn't notify me until my account was in the negative. Then on a phone call with Mike, started threatening me saying they would keep charging me until i came into the branch to change my address (because apparently they cant do that over the phone or even on a website). And if i didnt do it promptly they would turn me in to a collection agency. I cant believe the unprofessional-ism i got when i called and the complete lack of respect i received. I will NEVER be banking with them again and I will be voicing my opinion to everyone that will listen. Do yourself a favor and do your banking with a real bank.
  By Nicholas Masters, January 09, 2017
• ★ ☆ ☆ ☆ ☆
  I went in to cash several checks. They said I couldn't deposit a check made out to cash. I spent 15 minutes trying to explain that its a very common thing. They did not believe me, they went on to ask me how long I had been with their union. After I told them three years they said that they would trust it more if I had been there longer. WHAT? I ended up leaving and calling their main branch to file a complaint. Instead of apologizing the teller did not defend me, saying I was wrong. But then they called me an hour later, after I was home, and told me that depositing a check made out to cash is perfectly fine. So unprofessional. They never apologized. Very rude, unprofessional union, with very few branches.
  By Valory Canfield, October 17, 2016

Photo gallery of Preferred Credit Union

About Preferred Credit Union in Grand Rapids